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Cancellation & Return Policy
At WAYANADCRAFT SPICES & HANDICRAFTS, we want to ensure your satisfaction with our products.
I. Cancellation Policy
– Orders can be cancelled within 12 hours of placing the order. Post this period, cancellation may not be possible.
II. Return Policy
– To facilitate a smooth return process, please read and understand our return policy outlined below:
1. Return Window:
– You may return an item within Fifteen (15) calendar days from the date of its receipt. We recommend initiating your return as soon as possible if you are not completely satisfied with your purchase.
2. Eligibility for Returns:
– To qualify for a return, your item must meet the following criteria:
– The item must be unused and in the same condition as when you received it.
– It should be in its original packaging, with all tags, labels, and accessories intact.
– Items that have been tampered with, altered, or damaged due to misuse are not eligible for return.
3. Initiating a Return:
– To start the return process, please get in touch with our dedicated customer care team. You can reach them by [provide contact information, such as email address or phone number].
– Our customer care team will assist you in coordinating the pickup of the returned products, ensuring a hassle-free return experience for you.
4. Inspection and Approval:
– Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria outlined in this policy.
– Once the inspection is complete, we will notify you of the approval or rejection of your return request.
5. Approved Returns:
– If your return is approved, we will process your refund or exchange as per your preference.
– Refunds will be issued to the original payment method used for the purchase.
6. Refund Processing Time:
– The processing time for your refund may vary depending on your payment method, financial institution, and location. Typically, refunds are processed within [X] business days from the date of approval.
– Please allow additional time for the refund to reflect in your account, as this may vary depending on your bank’s policies.
7. Return Shipping Costs:
– Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
8. Contact Us:
– If you have any questions or need assistance with your return, please don’t hesitate to contact our customer care team at hello@wayanadcraft.com. Our team is here to assist you and address any concerns you may have.
Please note that this return policy is subject to change, and any updates will be communicated on our website. We appreciate your trust in WAYANADCRAFT SPICES & HANDICRAFTS, and we are committed to delivering high-quality products and exceptional service. Your satisfaction is our priority